Customer Feedback - REHABWORKS

Your feedback is important to us and allows us to continually improve our service delivery. Please complete the appropriate survey below.

I am the: *

Insurer

Employer

Worker

Insurer

Please indicate whether you agree or disagree with the following statements.
Please use the scale provided and select the box that best represents your response.

Rehabworks actioned services quickly and understood your requirements and expectations

The Rehabworks Consultant provided a high level of customer service

Effective communication and regular progress updates were provided by the Rehabworks Consultant throughout service provision

The Rehabworks Consultant provided a professional service and worked collaboratively throughout service provision

The quality of written reports provided by the Rehabworks Consultant met my expectations

Proposed costs were well defined and cost effective services provided

Overall, I am satisfied with Rehabworks’ service provision

Would you recommend Rehabworks to other case managers?

Yes

No

Don't Know

Name of consultant you usually deal with:

Do you have any suggestions on the ways in which Rehabworks can continue to improve our services to you and your organisation?

Name:*

Phone:

Company Name:

Position:

Employer

Please indicate whether you agree or disagree with the following statements.
Please use the scale provided and select the box that best represents your response.

The Rehabworks Consultant provided a high level of customer service

Effective communication and regular progress updates were provided by the Rehabworks Consultant throughout service provision

The Rehabworks Consultant conducted themselves in a professional and respectful manner at all times

The Rehabworks Consultant responded promptly to my requests or queries

Workplace rehabilitation services were delivered in a collaborative manner, allowing my involvement in all relevant return to work discussions

Overall, I am satisfied with Rehabworks’ service provision

Would you recommend Rehabworks to other employers?

Yes

No

Don't Know

Name of consultant you usually deal with:

Do you have any suggestions on the ways in which Rehabworks can continue to improve our services to you and your organisation?

Name:*

Phone:

Company Name:

Position:

Worker

Please indicate whether you agree or disagree with the following statements.
Please use the scale provided and select the box that best represents your response.

The Rehabworks Consultant contacted me to explain their role and the purpose of the referral

My assessment was arranged in a timely manner and my rights, responsibilities and obligations were clearly outlined

The Rehabworks Consultant assisted me in a safe return to pre-injury or suitable employment

Effective communication was maintained with me throughout my recovery and return to work

My allocated Rehabworks Consultant was professional, skilled and experienced

Overall, I am satisfied with Rehabworks’ service provision

Would you recommend Rehabworks to other Injured Workers?

Yes

No

Don't Know

Name of consultant you usually deal with:

Additional Comments:

Name:*

Phone: